AGE REQUIREMENT:

You must be 21 or older to purchase alcohol products. You represent to us that you are  21 or older. Someone over the age of 21 will be required to be present at the time of delivery.

PICK-UP AND SALE LOCATION:

All sales will be handled out of our Essex Market Location. Here is our address:

Top Hops Beer Shop
Booth 45
The Essex Market
88 Essex St
New York, NY 10002

PICK-UP TIME FRAMES:

For ALL BCBS orders – We have limited space at Essex Market so it is very important that you pick up your order at the scheduled date and time you selected at checkout. Should you have a conflict please reach out to us at [email protected] and we can adjust your pickup date and/or time. Your order number and a photo ID are required for pickup.

Regular order Pick-up Product(s) will be held at the Essex Market Location for 5 days after the order is placed. If the Product(s) is not picked up within 5 days after the order is placed, the Product(s) will be placed back into inventory without a refund.

PROXIES:

Proxies will be allowed only if the proxy provides state or federal identification and order confirmation number.

CANCELLATION CONDITIONS:

Our current policy is to not provide refunds. This is done because inventory is managed closely and it is not fair to other purchasers to be denied an opportunity to purchase Products that are in limited quantity. Additionally, we are charged for all merchant fees at the time of purchase and cannot get these back. In the event of extenuating circumstances, our wonderful staff may elect to issue a refund to you for 90% of the purchase price, with the remaining fees collected as compensation for merchant fees and restocking. Please always contact [email protected] with questions about orders.

SHIPPING CONDITIONS:

Restricted Shipping: Pursuant to existing laws and carrier requirements, we are only able to ship to the following states:
Alaska, District of Columbia, Florida, Massachusetts, Nebraska, Nevada, New Hampshire, New York, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, Virginia 

Shipping Containers:  Please note that we take the care of your beer shipment seriously and now use Whale Pod custom boxes to ensure the safest possible delivery of your beer.

Dry Zip Code Limitations: We cannot ship to zip codes that have enacted local option to exclude the sale or shipment of alcoholic beverages. By purchasing Products, you verify that you have checked your local laws and have confirmed that importation of alcoholic beverages is permitted.

Shipping Address Limitations: We cannot ship to PO Boxes, APO/FPO addresses, Mail Boxes, or internationally.

Adult Signature is Required: As these Products contain alcohol, we are required to ship with an Adult Signature Required sticker, which means you will be required to show your ID to the delivery driver prior to taking delivery. Adult Signature Required Stickers require an additional surcharge which will be passed on to the purchaser. In the interest of avoiding missing deliveries, we suggest using your place of work as the delivery location. You may also opt to pick up your package at a shipping facility near you. If the recipient is found to be under the age of 21 by the shipping company, the order will be returned and no refund will be given.

Returned Packages: If your package of Products is returned to us, we may re-ship it to you for an additional shipping charge equal to the actual shipping cost. Any order that is refused or returned after three attempts to deliver will not be refunded. Shipping and packaging charges will not be refunded. In addition, the buyer will be responsible for any additional fees incurred to have the product returned to us.

Shipping Containers: In addition to the Adult Signature requirement, we are required to ship all alcohol Products in approved shipping containers to ensure they are handled properly. All shipping package costs will be added to your total at checkout.

Title and Responsibility: The title to Products is passed to you at the time of the sale and you remain responsible for shipping costs, including insurance. Top Hops makes no representation to the legal rights of anyone to ship or import beverages containing alcohol. You authorize Top Hops to act on your behalf to engage a common carrier to deliver your order to you.

Importing Products: If you require us to ship your purchased Products to you in your home state, you agree that you have read these terms and understand that when you import these Products into your state that it may require you to have a license or registration to do so and to pay applicable state taxes in your state. Top Hops assumes no obligation and bears no responsibility whatsoever for applying for or obtaining any such permits or licenses. We strongly suggest that you investigate your state laws and determine the manner in which alcoholic beverages may lawfully be brought back home. You shall be responsible for all applicable excise, use and sales taxes due to their state related to the purchase of any taxable Products.

Liability for Damage: We are not liable for damages to Products caused by weather conditions and/or “Acts of God” during transportation. “Acts of God” include catastrophes such as, but not limited to, plane crashes, unforeseeable delays or accidents, destruction due to domestic and international unrest (i.e. riots, war, public enemies) confiscation, quarantine, or natural disaster.

Pricing and Inventory: Price and availability are subject to change without notice. Once your payment is confirmed we will make every effort to ship your order within 5 business days. Some orders may take a little longer during peak seasons. If you place an order and an item is out of stock we will contact you and ask you if you would like a refund or if you would like to wait until we receive the product. We retain the right to refuse any order.